Your German Car Specialists

Mercedes - Audi - Mini Cooper - BMW - Sprinter

cars in the header

Just in case you’re wondering what people have to say about the highly trained, cutting-edge auto mechanics at The Shop VA, you’ve landed on the right page. Take a minute to check out these reviews from clients in the Richmond, North Chesterfield, and Midlothian areas to see what they have to say about this top-performing auto repair facility. If you’re wondering where to take your high-performance vehicle in order to receive the best service under the hood and across the counter, after reading these reviews, you will wonder no more!

5

Consistently honest, conscientious service at fair rates.

Thank you so much!

- The Shop VA
5

Outstanding service. I was looking at an Audi SQ5 on the internet that was located in Richmond ( I'm 6 hours away) so I wanted an independent pre-purchase inspection conducted before making any offers to the Audi dealer. I trusted Kelly and the rest of the staff at The Shop to be me eyes and ears. I couldn't have been happier with the level and quality of service. In fact, the dealership mentioned to me that, while they were not familiar with The Shop, they had never seen a more thorough or comprehensive pre-purchase inspection before. I only wish they had a shop here in Pittsburgh. I'm headed to Richmond this weekend to pick up the car -- thanks a million, Kelly and crew!

5

The Shop performed an extremely thorough vehicle inspection of my Audi TT, complete with photographs, and gave a very explanatory description of the maintenance needed. Adi was very courteous throughout the scheduling process, Jeff accomplished the work in a very timely and professional manner, and at no time was any attempt made to ‘up-sell’ service or perform unnecessary repairs. Drop off and pick up was a very fast and efficient process, and a loaner was offered but not used. Given the quality of the service, and the three-year warranty on the work performed, I would not consider anyplace other than The Shop to perform required maintenance or repairs on my Audi.

5

5

5

Excellent, professional, timely service! Kelly was wonderful, explained the work needed. It was my second visit and Kelly and his team were friendly and gracious- I really needed gracious lately. Oh, and by the way, they washed my car that had easily 3-4 months of dirt build - up which included rims and armor all on the tires!!!!! My old mechanic of five years, three cars, and thousands of dollars in repairs never, ever washed my car. Thank you Kelly, I am a customer for life!

5

Great service with detailed information and a fair price! I Googled repair pricing and made a few calls to be sure. Best is the warranty on services rendered along with a super clean and shiny car! I could never go back to the BMW dealership for services anymore!

5

I don’t typically leave reviews, but I’ve been so impressed with the service i received here and the entire process. Hands down the best auto experience. Caring, honest, detail-oriented, and efficient service from start to finish. Super impressed with the whole team and the value of the experience i received. THANK YOU to Kelly, Adi, Nathan, Mike, Noah, Jeff, and Matt.

5

Always receive professional top quality service, advice, and follow up!!! Staff is pleasant and easy to deal with.

5

It was time for my Service B to be performed on my 2014 CLA 250. I was recommended another shop BUT when I called them and spoke with the manager, I decided not to take my vehicle there. A friend recommended that I try The Shop. After reading the reviews and then calling and speaking with Adi, I was sold. You couldn't ask for better customer service. From the first conversation, Adi was very professional and explained everything that would be done. When I dropped my car off an employee brought me back home. I really like how they send you the inspection results directly to your phone along with photos. This establishment is very professional and it's evident that they take pride in their work. The Shop, has just gained another customer. I will be bringing my car back for anything else that needs to be done.

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8300-A Midlothian Tnpk. Richmond, VA 23235 (804) 840-3055
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