Your German Car Specialists

Mercedes - Audi - Mini Cooper - BMW - Sprinter

cars in the header

Just in case you’re wondering what people have to say about the highly trained, cutting-edge auto mechanics at The Shop VA, you’ve landed on the right page. Take a minute to check out these reviews from clients in the Richmond, North Chesterfield, and Midlothian areas to see what they have to say about this top-performing auto repair facility. If you’re wondering where to take your high-performance vehicle in order to receive the best service under the hood and across the counter, after reading these reviews, you will wonder no more!

5

Completed service and repair of AC and 4-wheel alignment. They also took time to show me (on the lift) two forthcoming seals/gaskets that will need replacing. Nice guys, very professional, and they stand behind their work. Satisfied Customer!

5

Kelly and Adi were great to deal with as always.

5

My first time at this shop and was very pleased , the price was reasonable ,no unneccessary add ons ,very nice and honest guys, bye bye mercedes benz dealership and welcome into my driving life guys. Thank you very much adi,kelly and co.

5

I have used The Shop to service/repair my e90 3-series for the last 2.5 years or so. My experience there has been superior to that I’ve had at any other service providers (dealerships included). The team at The Shop works closely with you to establish precisely what is going on with your car. They then diagnose the issue in question as well as issues unknown, and text you a link to a report including pictures and explanations of precisely what is going on. The report also relays the condition of normal wear items. Rather than pressuring the customer to repair issues or replace wear items that do not yet warrant it, The Shop prepares you for eventualities. After consultation, repairs are done well in a timely fashion. I have had decent experiences elsewhere, but there is usually some measure of sleaze...minimal inquiry at intake as to what you think is wrong with the car, nudges to have unnecessary additional work done, unjustifiable parts mark ups, etc. they are often just pushy enough to leave you with vague doubt about their trustworthiness. I literally have not doubted the veracity of a single word uttered to me by anyone at The Shop, and that makes all the difference in my comfort dealing with them. Repairs to BMWs can, of course, be costly. They are complex machines with relatively advanced parts and technology, and that comes at a premium. It is also what makes them a joy to drive. It is a lot less painful to pay the tab at The Shop than elsewhere because you know you are getting what you paid for, and you are not paying for things you don’t need. HIGHEST OF RECOMMENDATIONS!

5

5

Just moved here from Norfolk as was worried about finding a good shop to maintain our BMW and Mercedes. Discovered The Shop after reading reviews of several service centers, my worrying was not needed. We just picked up our BMW and liked the way they do business. Great communication, emailed us photos and were prompt as well as accurate with provided estimates.

Welcome to Richmond, Alex! We're glad you found us and we look forward to seeing you next time. Happy Holidays!

- The Shop VA
5

These guys are professional and super thorough with a lovely lack of pretense that seems to permeate the BMWsphere. I would rather have a perm than take my MINI elsewhere.

5

Yes yes yes ... the place is very clean, very friendly, and very helpful! We have been there a few times. One visit was bc we had a tire Sensor go bad 1st visit they thought it reset its shelf, but it did not...so they ordered one but it would not sync...So one more try, I went back another day they got another one and put it on and it synced ...it just happen to be my birthday and they were so kind and so helpful and wish me happy birthday and even took care of the bill for me. THERE ARE good people in this world and the guys at the shop are just some of them! Thank you all and I would definitely recommend The Shop.

5

5

Kelly and his team do an amazing job. The work is outstanding and FAST. I have taken my 96' e36 in to them for major and minor work. Prices and work are fair and honest. I will never go to another dealer or shop after coming here. If you have a passion for driving a well maintained BMW, take it to them. They will treat you right.

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8300-A Midlothian Tnpk. Richmond, VA 23235 (804) 840-3055
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