Your German Car Specialists

Mercedes - Audi - Mini Cooper - BMW - Sprinter

cars in the header

Just in case you’re wondering what people have to say about the highly trained, cutting-edge auto mechanics at The Shop VA, you’ve landed on the right page. Take a minute to check out these reviews from clients in the Richmond, North Chesterfield, and Midlothian areas to see what they have to say about this top-performing auto repair facility. If you’re wondering where to take your high-performance vehicle in order to receive the best service under the hood and across the counter, after reading these reviews, you will wonder no more!

5

Took my 2011 Mini Cooper S into The Shop and it was hardly running. They were extremely courteous and highly professional in attending to my needs. They said that they would call back later in the day and they did exactly that and explained what was needed to fix my car. The estimate was reasonable and I accepted it. The mini was ready on time the next day and is running beautifully. I will definitely use their services the next time I am in need. This is a class outfit right down to the bright young man who drove me home when I brought the Mini in.

5

I was not at all thrilled at the price just because I recently got my BMW less than two months ago. It is an older BMW but I bought it used and just hoped that the dealership that I bought it from sold it to me in great condition like they said they did but that was not the case and I was not expecting to pay for a starter only having it for several months. However, I am extremely satisfied with the service that I was given and I could tell that they wanted to go above and beyond to help me. They repaired several things without charging me and I am grateful for that. I do hope that I don’t have any more issues anytime soon just for my wallets sake but if I do I will be sure to bring it back to the shop!

5

Had a great first experience with Adi and the crew would recommend!!

5

Outstanding service. I was looking at an Audi SQ5 on the internet that was located in Richmond ( I'm 6 hours away) so I wanted an independent pre-purchase inspection conducted before making any offers to the Audi dealer. I trusted Kelly and the rest of the staff at The Shop to be me eyes and ears. I couldn't have been happier with the level and quality of service. In fact, the dealership mentioned to me that, while they were not familiar with The Shop, they had never seen a more thorough or comprehensive pre-purchase inspection before. I only wish they had a shop here in Pittsburgh. I'm headed to Richmond this weekend to pick up the car -- thanks a million, Kelly and crew!

5

Great group of guys, very accommodating and knowledgeable. Glad they are close to where I live. Cheers!

5

Master techs and service! Very response and accurate with issue and resolution. Highly recommended!!

4

Repair was done efficiently, communication about it was excellent. At least for this job, price was no better than at the dealership, however. I know that because I had a quote for the same work from the dealership.

5

I was impressed with the technology/professionalism and the use of the loaner I’ve played Russian Roulette with loaners at the dealerships in RVA what do I mean by Russian Roulette? Sometime U get a loaner sometime you can’t and one dealership U can’t wait while the car is being repaired. Just the opposite with “The Shop” I’m retired military I have MANY friends at Ft Lee, Va. who have European autos I will be recommending “The Shop”

5

I have been going to the shop for 5+ years for all my cars needs. They have an awesome team that always goes above and beyond to take care of my needs. I highly recommend going to The Shop.

5

Service was speedy, professional, and transparent. I’ve never had this experience with mechanics. Their location was also clean, sleek, and welcoming. I am a first time BMW owner, and this was my first time at the The Shop. I made an appointment online and dropped my car off the next morning. It was the easiest process ever, and they even drove me to work!! I will never go anywhere else but The Shop #customerforlife

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8300-A Midlothian Tnpk. Richmond, VA 23235 (804) 840-3055
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