Just in case you’re wondering what people have to say about the highly trained, cutting-edge auto mechanics at The Shop VA, you’ve landed on the right page. Take a minute to check out these reviews from clients in the Richmond, North Chesterfield, and Midlothian areas to see what they have to say about this top-performing auto repair facility. If you’re wondering where to take your high-performance vehicle in order to receive the best service under the hood and across the counter, after reading these reviews, you will wonder no more!

5

My Wife and I have had the most outstanding experience with Adi and Kelly, these gentlemen were the epitome of Professionalism and World Class Service. We were having issues with our auto-warranty company approving our claim as a result of our car's transmission going out. Adi and Kelly went above and beyond to provide the company with everything they needed. They were so helpful in ensuring the warranty company had what they needed, even though the warranty company dragged their feet these Adi and Kelly stood with us to ensure that they lived up to there end of the contract. If it weren't for Adi and Kelly we believe we would still be haggling with the warranty company. Most importantly they replaced the transition within a week of receiving approval and our car is like new! This level of service in today's environment is seldom seen or demonstrated. Thank you gentleman for delivering what we believe is World Class Service. So if you need personalized service, support, treatment like family and world class service. "The Shop!" should be your German Car Care Specialist!

5

My Wife and I have had the most outstanding experience with Adi and Kelly, these gentlemen were the epitome of Professionalism and World Class Service. We were having issues with our auto-warranty company approving our claim as a result of our car's transmission going out. Adi and Kelly went above and beyond to provide the company with everything they needed. They were so helpful in ensuring the warranty company had what they needed. The warranty company dragged their feet during the approval process however, Adi and Kelly stood with us to ensure that they lived up to there end of the contract. If it weren't for Adi and Kelly we believe we would still be haggling with the warranty company today. Most importantly they replaced the transition within a week of receiving approval and our car is like new! This level of service in today's environment is seldom seen or demonstrated. Thank you gentleman for delivering what we believe is World Class Service. So if you need personalized service, support, treatment like family and world class service. "The Shop!" should be your German Car Care Specialist!

5

Very nice workers get your vechicle worked on give up dates very polite.plenty smiles and courtesy.plus detail your vehicle.outstanding work.

Thank you, Anita!

- The Shop VA
5

I am from San Antonio and was looking to purchase a car in Midlothian VA. As I learned from the past do a PPI first. I did with this company. The reviews were outstanding this leading to the trust and use of The Shop VA. The report was amazingly informative things carfax will not reveal. Fortunately for me I chose not to purchase the car. Simply said, the best investment I have made based on my trust with The Shop VA.

5

I have been looking for a reliable Indy shop for some time and past experiences with other shops and the dealership drove me to do most of my own work. However, I had an issue with my 06 E90 that I could not resolve. "The Shop" was able to get me in right away and had the problem diagnosed and repaired in no time. The best part was the detailed report outlining future work needed with photos included. Comunicating via text/email was a nice touch as I usually cannot get to my phone right away. Bottom line, I think I have found a new BMW tech for my E90, E53, and F32 as well as my wife's C300.

5

Made me feel that my machines where in the hands of people that cared and respected them as much as I do.

5

I have never experienced service as efficient as this! I am really impressed!

Thank you! We try :)

- The Shop VA
5

Customer service was excellent. Offered me options on a difficult repair. Got the work done when said it would be done. The car is running well.

5

I took my 2009 BMW to The Shop for an oil change and inquiry on a warning light for the brakes. Adi was very welcoming and explained how long the process would take, etc. The entire business including the garage part is extremely clean. The customer waiting area is stocked with everything a customer may need while they are waiting. By the cleanliness and attention to detail that I could visibly see as a customer, I knew that my car would be handled with care. They also did a comprehensive review of the car and had suggestions of other items to take care of but did not pressure me at all to get them fixed. Very honest!

5

Not your typical repair shop experience. Very comfortable and clean waiting area, shop is immaculate and well organized. Results of mechanical assessment are thoroughly summarized, clearly explained, complete with pictures of any problem areas...... and entire assessment report is emailed to customer for record keeping purposes. Repairs were timely and communications were excellent. I will be repeat customer.

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8300-A Midlothian Tnpk. Richmond, VA 23235 (804) 840-3055
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