Just in case you’re wondering what people have to say about the highly trained, cutting-edge auto mechanics at The Shop VA, you’ve landed on the right page. Take a minute to check out these reviews from clients in the Richmond, North Chesterfield, and Midlothian areas to see what they have to say about this top-performing auto repair facility. If you’re wondering where to take your high-performance vehicle in order to receive the best service under the hood and across the counter, after reading these reviews, you will wonder no more!

5

My 2010 Mercedes C300 was making a lot of noise I couldn’t figure out. I took it to a local shop and they told me the work required more expertise than they had. I googled for shops that specialize in German cars and The Shop VA came up. I had my car towed there and after some time I received a link to web page with a picture of my car on it and the results of the diagnoses with pictures of the parts that needed to be changed and detailed price quotes. The guys at the Shop VA are the ultimate professionals and provide excellent service. I am glad I found them. Thank you the Shop VA! I rarely give five stars but you guys deserve it.

5

Very thorough assessment of my vehicle. There goal is to have your car running at a high level . I would recommend these guys if you want your car to run like new.

5

Well, I do some of the work on my 2006 Z4 BMW myself, but I don't have an alignment rack. Lol. Took her in for an alignment and Adi and James were just awesome. Website let me make an appt for Monday while they were closed over the prior weekend; text of inspection report to my cell; printout of before and after alignent specs without having to ask for it; after hours lockbox key pickup after web payment; 10 min consult with Adi midway through everything to answer some basic questions I had. These guys are the only place in RVA that will touch my BMW. Great first impression fellas. :) Keep up the great work.

5

The folks at The Shop go above and beyond for personalized, professional, and CONVENIENT service. From dropping off my car to picking it up I was met with exceptional service at every step of the way. As a computer scientist, I was especially impressed by their tech stack by delivering relevant communication and information straight to my phone. I even paid from my phone too! I worked with Adi and he was very knowledgable and helpful throughout my repair. Couldn't recommend this place enough. If I need to get my car looked at again (hopefully not soon!) The Shop will be the first place I go.

4

Had A/C repair on my 2008 Mercedes S550 (repair under my husband’s name Jamal Thomas). Repair costs were very reasonable compared to the dealer and although they couldn’t guarantee with certainty that the parts would fix the prob, it did fix it so I do believe they are knowledgeable. Not happy about them breaking my windshield wiper that was modified and replacing it without telling me they broke it. Also not happy about the communication which is priority no. 2 after price. Wasn’t notified when my car wasn’t going to be ready when I was told it would be and also I never received a call back when I asked about getting a loaner vehicle prior to them working on my car.

5

Kelly and his team are 10/10. They know what they’re talking about and they work fast, but with detail. I trust Kelly’s opinion and know that for the work he’s doing, my car will be repaired correctly. I’ve taken two cars to him now, and every time I’ve left happy. He hooks it up with loaner cars when necessary too, which is great. I recommend him to everyone I know- you won’t be disappointed.

5

This was my first time visiting The Shop. I’m very particular were I take my car and couldn’t be happier with the results of my recent service at The Shop. Professional, attention to detail, thorough and efficient.

5

They are the best Bmw shop in town. You are informed from start to finish and they give you a detailed estimate with photos.

5

Very transparent with work needed before work was Old All costs up frount.

5

Great experience and their rates are reasonable. They got my problem resolved in the same day. Their diagnostics made me aware of upcoming repairs needed. Everyone I interacted with was courteous and knowledgeable. I would definitely recommend.

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8300-A Midlothian Tnpk. Richmond, VA 23235 (804) 840-3055
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