The staff seemed friendly, forth-coming with pertinent info of other repairs needed. Professional, affordable and courteous. The Shop gave me a car rental which was at no charge, while repairing my BMW. Unfortunately, after paying $2700 for repairs and replacing my A/C , it's still not working. I have tried to call over the holiday weekend but couldn't leave a message. I'll try again today. Meanwhile, I cannot drive my car. I loved the service. Hopefully we can get it working. Thank you.
Lisa, we certainly appreciate the kind words and are sorry to hear about the issues that you are having. I know we have already spoken and are getting your vehicle in immediately to look into your concerns, but I wanted to be sure you knew that we value your feedback and always try to meet and exceed your expectations. Thank you for continuing to work with us and for being such a stellar customer!
- The Shop VA