5

The Shop has been taking care of my bmw x5 and z4m roadster for several years. Most recently the door handles on the driver's and passenger's side were broken on the x5. I called The Shop and they got me in that day. The had my car for several days waiting on parts, however they worked on a day they were closed on a Holiday to get my car back to me as promised! Best Indy shop in RVA. The quality and warranty on their exceeds others in the area. Highly recommended!

5

Kelly, Adi, and the team continue to provide superior BMW work and customer service. Dropped my z4m off in the morning and they diagnosed and repaired a differential leak by 4pm that afternoon. Best Indy shop in rva!

5

The staff seemed friendly, forth-coming with pertinent info of other repairs needed. Professional, affordable and courteous. The Shop gave me a car rental which was at no charge, while repairing my BMW. Unfortunately, after paying $2700 for repairs and replacing my A/C , it's still not working. I have tried to call over the holiday weekend but couldn't leave a message. I'll try again today. Meanwhile, I cannot drive my car. I loved the service. Hopefully we can get it working. Thank you.

Lisa, we certainly appreciate the kind words and are sorry to hear about the issues that you are having. I know we have already spoken and are getting your vehicle in immediately to look into your concerns, but I wanted to be sure you knew that we value your feedback and always try to meet and exceed your expectations. Thank you for continuing to work with us and for being such a stellar customer!

- The Shop VA
5

I received a low beam malfunction indicator on my 335xi. Kelly and his team were able to get me in the very next day, diagnose the problem, coordinate with my warranty provider, offer me a loaner BMW and get me back to good by 4pm that evening. These guys have set the bar extremely high for only being around such a short time. The entire experience was fantastic. Trust, professionalism, courtesy and product knowledge are important to any owner / enthusiast when looking for a place to take their car and these guys deliver those traits in spades. Highly recommend this shop. Thank you Kelly, Adi and staff.

5

Great customer service, very professional and honest! Kelly (owner) saw me that i broke down in the middle of the road with my kids and immediately helped me! He wasnt trying to gain a customer, but legitimately help me. Provided me with a loaner car and fixed my 08 328i amazingly. Thank you! #TheShopRVA

Thank you so much! We really appreciate your kind words and are here to help if ever you may need it

- The Shop VA
5

Kelly and the guys at the shop did a great job fixing the breaks on my car! Professional service, great location, and an awesome space! Will definitely go back there again when I come through town.

5

These guys have some seriously mind blowing customer service! I've been picked up from my house, given a (niiiice) loaner car twice, and for services that that didn't even exceeded a day. When they're done you get a washed and vacuumed car and the confidence they did the job right. Don't take your car to the dealer!

Just noticed the terrible grammar on that review. Whoops!

- The Shop VA
5

amazing work !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

5

When THE SHOP in Richmond, VA says they know BMW repair, that isn't the half of it PRECISION is their commitment and the turn around time will impress even the biggest critique. Most important to me with an older M Series are the following three things. Diagnose the problem Don't make me feel like an idiot for being a woman Give me a fair estimate BONUS Get it done quickly. THE SHOP excels in every category. They are the only place I would trust to work on my car! Ask for the guy Luke to work on your car!

5

Kelly and the team are the best in Richmond...they have taken care of our X5 and Z3, troubleshooting is efficient vs the stealership...they know bimmers well, do great quality work and back up their work with a 3 yr guarantee! Loaner cars and uber are offered as well as a cool "brand" take home gift bag, quick detail, nice classy touch! I refer anyone in rva who has a bimmer to The Shop...now servicing another German brand MB...keep up the great work and don't forget what got you this awesome brand name and recognition in the Richmond community!

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8300-A Midlothian Tnpk. Richmond, VA 23235 (804) 840-3055