Your German Car Specialists

Mercedes - Audi - Mini Cooper - BMW

cars in the header

Just in case you’re wondering what people have to say about the highly trained, cutting-edge auto mechanics at The Shop VA, you’ve landed on the right page. Take a minute to check out these reviews from clients in the Richmond, North Chesterfield, and Midlothian areas to see what they have to say about this top-performing auto repair facility. If you’re wondering where to take your high-performance vehicle in order to receive the best service under the hood and across the counter, after reading these reviews, you will wonder no more!

5

I don’t typically leave reviews, but I’ve been so impressed with the service i received here and the entire process. Hands down the best auto experience. Caring, honest, detail-oriented, and efficient service from start to finish. Super impressed with the whole team and the value of the experience i received. THANK YOU to Kelly, Adi, Nathan, Mike, Noah, Jeff, and Matt.

5

Great service with detailed information and a fair price! I Googled repair pricing and made a few calls to be sure. Best is the warranty on services rendered along with a super clean and shiny car! I could never go back to the BMW dealership for services anymore!

5

Thanks for the review Byron! We appreciate your feedback!

- The Shop VA
5

I was impressed with the technology/professionalism and the use of the loaner I’ve played Russian Roulette with loaners at the dealerships in RVA what do I mean by Russian Roulette? Sometime U get a loaner sometime you can’t and one dealership U can’t wait while the car is being repaired. Just the opposite with “The Shop” I’m retired military I have MANY friends at Ft Lee, Va. who have European autos I will be recommending “The Shop”

5

It was time for my Service B to be performed on my 2014 CLA 250. I was recommended another shop BUT when I called them and spoke with the manager, I decided not to take my vehicle there. A friend recommended that I try The Shop. After reading the reviews and then calling and speaking with Adi, I was sold. You couldn't ask for better customer service. From the first conversation, Adi was very professional and explained everything that would be done. When I dropped my car off an employee brought me back home. I really like how they send you the inspection results directly to your phone along with photos. This establishment is very professional and it's evident that they take pride in their work. The Shop, has just gained another customer. I will be bringing my car back for anything else that needs to be done.

5

Completed service and repair of AC and 4-wheel alignment. They also took time to show me (on the lift) two forthcoming seals/gaskets that will need replacing. Nice guys, very professional, and they stand behind their work. Satisfied Customer!

Thanks for the great review, Jamey. We appreciate you and look forward to seeing you next time.

- The Shop VA
5

Kelly and Adi were great to deal with as always.

Thanks Cedric! We hope to see your M3 around for a long time!

- The Shop VA
5

My first time at this shop and was very pleased , the price was reasonable ,no unneccessary add ons ,very nice and honest guys, bye bye mercedes benz dealership and welcome into my driving life guys. Thank you very much adi,kelly and co.

Thank you so much! We appreciate the kind words and look forward to helping you in the future

- The Shop VA
5

I have used The Shop to service/repair my e90 3-series for the last 2.5 years or so. My experience there has been superior to that I’ve had at any other service providers (dealerships included). The team at The Shop works closely with you to establish precisely what is going on with your car. They then diagnose the issue in question as well as issues unknown, and text you a link to a report including pictures and explanations of precisely what is going on. The report also relays the condition of normal wear items. Rather than pressuring the customer to repair issues or replace wear items that do not yet warrant it, The Shop prepares you for eventualities. After consultation, repairs are done well in a timely fashion. I have had decent experiences elsewhere, but there is usually some measure of sleaze...minimal inquiry at intake as to what you think is wrong with the car, nudges to have unnecessary additional work done, unjustifiable parts mark ups, etc. they are often just pushy enough to leave you with vague doubt about their trustworthiness. I literally have not doubted the veracity of a single word uttered to me by anyone at The Shop, and that makes all the difference in my comfort dealing with them. Repairs to BMWs can, of course, be costly. They are complex machines with relatively advanced parts and technology, and that comes at a premium. It is also what makes them a joy to drive. It is a lot less painful to pay the tab at The Shop than elsewhere because you know you are getting what you paid for, and you are not paying for things you don’t need. HIGHEST OF RECOMMENDATIONS!

Thank you so much Peter! We love having the opportunity to take care of you and will certainly try to not disappoint

- The Shop VA
5

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8300-A Midlothian Tnpk. Richmond, VA 23235 (804) 840-3055
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