Just in case you’re wondering what people have to say about the highly trained, cutting-edge auto mechanics at The Shop VA, you’ve landed on the right page. Take a minute to check out these reviews from clients in the Richmond, North Chesterfield, and Midlothian areas to see what they have to say about this top-performing auto repair facility. If you’re wondering where to take your high-performance vehicle in order to receive the best service under the hood and across the counter, after reading these reviews, you will wonder no more!

5

True Specialists. Very thorough. Excellent communication. They provide a full report on your vehicle condition and include images and videos of issues. Great follow up and excellent customer service. They have a high quality of work, and my vehicle is always washed and clean when I pick it up. Will continue to bring my vehicle to them for service and repairs.

Thanks Tyler!

- The Shop VA
5

I just took my '06 BMW 325Ci to The Shop for the first time this past week. I cannot speak highly enough about the service I received. They did a very detailed, thorough diagnosis of the vehicle and provided a Vehicle Condition Report that broke down exactly what needed to be done to repair my car and grouped the items found into what is more pressing, and what is simply a suggested fix. After receiving this report I talked to Adi at length multiple times about my decision on what to fix, and then for updates along the way. They answered all my questions I had for them and really talked me through the options in front of me. After my visit here, they have given new life to my aging car! I definitely will return with all future maintenance of my BMW.

5

Exceptional service!! Recommend over the dealer any day.

5

Did great work in a timely fashion

5

They communicate better than any mechanic shop I’ve ever dealt with. I’m very pleased with the professionalism of the shop. I will recommend them to everyone.

5

The shop VA for my 2010 BMW is very professional, they even had someone come out to my home to pick up my vehicle. Service my vehicle in a timely manner. My car is like brand new now. My warranty was accepted, I'm very grateful I didn't have pay for the entire bill. I needed transmission work also radiator and brakes. Thanks alot. I would like to add, they really kept in touch throughout the process.

5

The Shop provided a very thorough Pre Purchase inspection. They were sensitive to the time constraints involved, answered all of my questions, and provided a comprehensive vehicle report. Great first impression.

5

They took care of my car promptly and gave me a thorough written report

5

Phenomenal Service!!!!!! They were extremely thorough when it came to the actual repair and provided one of the best diagnostics, which I can keep for my personal records. I will recommend The Shop VA to anyone and they’ve earned a reliable customer! Overly satisfied with everything!

5

Exceptional service and value received! The shop definitely gives Mercedes-Benz service department a run for their money when it comes to quality of work and exceptional service. I've owned an SL500 and two E350's and I've always used MB retailers for service needs and pleased except go when I get the bill. Due to commutes from Richmond to DC 5 days a week the car mileage us up there. It runs good but not great. Jerky gear changes, sluggish in pedal like I'm pulling a trailer, noisy and rough than I'd like it. This go around I had to reinvest into my car to get it to stretch to the extended later life years and so I brought it to the The Shop. They gave me a full quote detailing all needed services from higg risk to low. Strong reccomendations, no haggling or pressure they let me choose what service I wanted done or could afford at the moment. Car was serviced for all majors and when I picked up the car I was blown away with results. The car literally runs like the day i drove it off the lot. So smooth, quiet and responsive it felt like an electric car. Amazing service with these guys im a lifer now. They need to franchise everywhere. I'm not interested in free donuts, gourmet coffee, sodas and bottled water or loitering in a service lounge in front of a 70 inch flat screen. Just fix my car and give me competitive pricing. Oh and they wash your car for free too...

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8300-A Midlothian Tnpk. Richmond, VA 23235 (804) 840-3055
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